Warranty & Satisfaction Guarantee

on all SinkExpo™ Products

Your satisfaction is guaranteed with all the items you have purchased. All items are inspected prior to shipping to ensure that they are free from defects.

Due to the nature of our handmade products, there may be slight imperfections, spots, color or pattern variations, which should not be considered as manufacturing defects, but the character of the piece.

If you are not satisfied with the design, workmanship or quality, you may return an undamaged/uninstalled/unused item for a full refund within 7 days from the date of delivery.

Before you return any item, you must contact us for a return code within 3 days from delivery. Provide us your Invoice# and the reason for return. Returned items may take up to 3 weeks to be credited.

If you have received a damaged item, please notify us within 24 hours from delivery, and we will gladly exchange it for a replacement of an identical/similar item.

You will not be responsible for any additional Shipping & Insurance charges for items that are delivered to you damaged, when a replacement is accepted by the customer.

Any item which has been modified, altered, installed and/or used can not be issued a refund. We will only issue refunds for items that are returned in a safe and undamaged condition, therefore insurance is recommended for return shipments.

Shipping & Insurance fees are not refundable on returns/exchanges. The customer must return an item in "as-shipped" condition with the original packaging.

We do not apply any re-stocking or return penalty fees as long as the product is returned according to our saticfaction guarantee terms.

AHK guarantees all products to be free of defects in materials and workmanship for one (1) year from the original date of purchase(not the date of installation). The warranty on a replacement product is also from the original purchase date. This limited warranty extends to the first customer/owner only.

All of our Handcrafted Products are made by master artisans who have got their skills as a heritage from their predecessors.
The manufacturing process which has remained the same through ages is mainly based on skills and patience.

Due to hand made nature of our products, Especially Glass Vessel Sinks, no two pieces (even with the same color codes) are identical, as slight variations in patterns, colors and/or dimensions are unavoidable. This gives each and every piece the characteristic of being unique.

Glass products should be cleaned with an ammonia-free glass cleaner by spraying on a soft cloth then wiping the polished surface. Nonpolished surfaces should be cleaned with only water.
Metal Patina finishes on Bronze, Copper, and Brass products are decorative finishes that require special caring by the owner, and not covered by our limited warranty.

Exterior damages that include but are not limited to surface scratches, chips, dents that are caused by regular wear and tear, incorrect installation parts/methods, overtightening the drain, and thermal schocking (extreme temperatures change of the water) are not covered by our limited warranty.

Absolutely no returns/exchanges are allowed after installation (except in case of damage with which proper installation was used).

AHK will not accept liability for any damages caused through failure of products supplied. The liability of our products is limited to the extend of a replacement of the original purchased product.

Similarly, claims for labor, shipping cost, incidential or consequental damages will not be accepted.

As with any other plumbing product, AHK recommends hiring qualified and licensed professionals to install our products. Incorrect installation methods and/or parts used by unqualified and/or inexperienced installers are not covered by our limited warranty.

By purchasing a product from AHK, the buyer clearly understands and agrees on these terms & conditions.







	We proudly offer an
	"Unconditional" Satisfaction Guarantee
	on all SinkExpo™ Products Your satisfaction is guaranteed with all the items you have purchased. All items are inspected prior to shipping to ensure that they are free from defects. Due to the nature of our handmade products, there may be slight imperfections, spots, color or pattern variations, which should not be considered as manufacturing defects, but the character of the piece. If you are not satisfied with the design, workmanship or quality, you may return an undamaged/uninstalled/unused item for a full refund within 7 days from the date of delivery. Before you return any item, you must contact us for a return code within 3 days from delivery. Provide us your Invoice# and the reason for return. Returned items may take up to 3 weeks to be credited. If you have received a damaged item, please notify us within 24 hours from delivery, and we will gladly exchange it for a replacement of an identical/similar item. You will not be responsible for any additional Shipping & Insurance charges for items that are delivered to you damaged, when a replacement is accepted by the customer. Any item which has been modified, altered, installed and/or used can not be issued a refund. We will only issue refunds for items that are returned in a safe and undamaged condition, therefore insurance is recommended for return shipments. Shipping & Insurance fees are not refundable on returns/exchanges. The customer must return an item in "as-shipped" condition with the original packaging. We do not apply any re-stocking or return penalty fees as long as the product is returned according to our saticfaction guarantee terms. AHK guarantees all products to be free of defects in materials and workmanship for one (1) year from the original date of purchase(not the date of installation). The warranty on a replacement product is also from the original purchase date. This limited warranty extends to the first customer/owner only. All of our Handcrafted Products are made by master artisans who have got their skills as a heritage from their predecessors. The manufacturing process which has remained the same through ages is mainly based on skills and patience. Due to hand made nature of our products, Especially Glass Vessel Sinks, no two pieces (even with the same color codes) are identical, as slight variations in patterns, colors and/or dimensions are unavoidable. This gives each and every piece the characteristic of being unique. Glass products should be cleaned with an ammonia-free glass cleaner by spraying on a soft cloth then wiping the polished surface. Nonpolished surfaces should be cleaned with only water. Metal Patina finishes on Bronze, Copper, and Brass products are decorative finishes that require special caring by the owner, and not covered by our limited warranty. Exterior damages that include but are not limited to surface scratches, chips, dents that are caused by regular wear and tear, incorrect installation parts/methods, overtightening the drain, and thermal schocking (extreme temperatures change of the water) are not covered by our limited warranty. Absolutely no returns/exchanges are allowed after installation (except in case of damage with which proper installation was used). AHK will not accept liability for any damages caused through failure of products supplied. The liability of our products is limited to the extend of a replacement of the original purchased product. Similarly, claims for labor, shipping cost, incidential or consequental damages will not be accepted. As with any other plumbing product, AHK recommends hiring qualified and licensed professionals to install our products. Incorrect installation methods and/or parts used by unqualified and/or inexperienced installers are not covered by our limited warranty. By purchasing a product from AHK, the buyer clearly understands and agrees on these terms & conditions.